Shipping policy

Shipping Policy

Last Updated: October 8, 2026

Thank you for shopping with PawJourney. We aim to provide reliable and transparent shipping for customers in the United Kingdom, Germany, and other supported destinations.

Order Processing

Orders are normally prepared and processed within 3 business days after payment has been successfully confirmed.

Once your order has been dispatched, you will receive a shipping confirmation email with tracking information when available.

Shipping Carriers

We work with established shipping carriers including FedEx, DHL, and other reputable international delivery providers.

The carrier used for your order may vary depending on the destination, parcel size, and available shipping route.

Estimated Delivery Time

After dispatch, standard delivery normally takes approximately:

7–12 business days

Delivery estimates do not include the initial processing period of up to 3 business days.

Delivery times may occasionally be affected by customs procedures, public holidays, weather conditions, carrier delays, local delivery conditions, or other circumstances outside our reasonable control.

Shipping Rates

Orders of US$50 or more, or the equivalent value shown in your checkout currency, qualify for FREE Standard Shipping.

For orders below US$50:

Standard Shipping: US$7

The exact shipping charge will be displayed during checkout before payment is completed.

United Kingdom & Germany

PawJourney currently serves customers in both the United Kingdom and Germany.

Depending on the destination and checkout configuration, applicable VAT, taxes, customs duties, or import charges may be collected at checkout or may be payable to the carrier or local authority.

Any applicable charges will be handled in accordance with local laws and the information presented during checkout.

Order Tracking

When tracking is available, tracking details will be sent after your order has been dispatched.

Please allow approximately 24–72 hours after dispatch for tracking information to begin updating.

Incorrect Address

Customers are responsible for providing a complete and accurate shipping address.

If you notice an error after placing your order, contact us as soon as possible:

Email: william_quint@mail.com
Phone: +1 404-241-8546

We will make reasonable efforts to update the address before dispatch. Address changes cannot be guaranteed after the order has entered the shipping process.

Delayed or Lost Orders

If your parcel is significantly delayed or appears to be lost, please contact us and we will assist with an investigation through the relevant shipping carrier.

For damaged, incorrect, faulty, or lost goods, applicable consumer rights remain unaffected.

Contact

PawJourney
Owner / Operator: Leslie Nicole Long
4642 Jackybell Trl
Decatur, Georgia 30034
United States

Email: william_quint@mail.com
Phone: +1 404-241-8546
Website: https://pawjourneyco.shop/